Shipping policy

Last updated: 2026-10-30

Thank you for shopping with Pixie Magnet Co.. This page explains how we make, ship, and deliver your order. Because every item is custom-printed for you, the total time you wait is the sum of production time and transit time.

Production Time

Each order is printed to your specifications after it is placed. Standard production time is 2–5 business days (Monday through Friday, excluding U.S. holidays). Larger orders or items with complex personalization may take slightly longer; if so, we will reach out before production begins.

Transit Time

Once your order ships you will receive a confirmation email with tracking. Estimated delivery times provided by the carrier are not guaranteed and may be affected by weather, carrier capacity, or other service disruptions.

Shipping Methods & Rates

Ships to: Only US
Carriers: USPS, UPS
Shipping: flat-rate Standard and Express options; free shipping on qualifying orders

Available flat-rate options and any eligible free-shipping offer are displayed at checkout before payment.

Order Confirmation & FTC Mail Order Rule

You will receive an order confirmation by email immediately after checkout. In accordance with the FTC Mail Order Rule, if we cannot ship your order within the stated production window (or, if no time was stated, within 30 days), we will notify you and you may consent to a delay or, at your option, cancel for a full refund.

International Shipping

We currently ship within the United States only.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Orders that are returned to us as undeliverable, refused, or returned because of an incorrect address may require a re-shipping fee at the customer's expense.

Lost or Delayed Packages

If tracking indicates delivery but you cannot locate your package, please contact us so we can review the situation with the carrier. If tracking shows delivered but you have not received the package, please first contact the carrier to file a trace; then email us so we can help.

Damaged on Arrival

If your order arrives damaged, please email hello@pixiemagnetco.com within 14 days of delivery with your order number and clear photos of the damage and the outer packaging. We do not require you to ship damaged personalized items back — please keep them; we will arrange a replacement at no cost. See our Refund Policy for full remake details.

Local Pickup

Local pickup is not available at checkout unless and until it is explicitly enabled. If offered, pickup instructions and the location will be provided during checkout.